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HRL Facilities Office

Who to Call for Maintenance and Repairs


  • 405-744-8510 during work hours from Monday through Friday from 8 a.m. to 5 p.m.  
  • 405-744-7154 for after-hours, on weekends and holidays, and during university closures.  
  • If the call goes to voicemail, leave your name, phone number, hall and room number, and what the issue is.

Year-Around Wear, Tear and Repair

Regular preventative maintenance occurs throughout the academic year. We ask that you report any issues you have in your living areas, so we can take care of it.


You will be notified before the time of the maintenance so you can prepare your living space (if needed). All maintenance personnel who need to enter your room will knock THREE times and announce themselves BEFORE entering the space.


If you are not home when the work is completed, personnel will leave a card letting you know what was done, the date and time, and the technician.


FGSH Neighborhoods: As a resident, if you want university staff to wear protective shoe coverings over their shoes when entering your apartment, request a “shoe covering is required” door sign from the Community Relations Office. The sign must always be posted on the door.


Routine Maintenance and Repairs

  • 405-744-8510 Monday through Friday from 8 a.m. to 5 p.m.
  • We ask that you report maintenance or repair issues as soon as possible. Delaying reporting could result in further damage. If the repair was not the result of everyday wear and tear, Residential Life reserves the right to charge for repair services. 


Common maintenance and repairs include the following:

  • Laundries
  • Trouble with blinds
  • Light bulbs in university-provided fixtures
  • Appliances not working
  • Pest control
  • Leaks
  • Clogged toilets, sinks and showers


Light bulbs

The university supplies energy-efficient light bulbs. If you need fluorescent lights, appliance bulbs, breezeway lights or overhead ceiling lights, contact HRL Facilities Office.

60-watt (or its equivalent) bulbs are the maximum size for any university-supplied fixture in the apartment.

24-Hour Emergency Assistance

  • 405-744-7154  for after-hours, on weekends and holidays, and during university closures.
  • In case of smoke or fire and other emergencies, call 911

OSU Facilities Management provides 24-hour emergency assistance. An emergency can include but is not limited to the following:

  • Persons stuck inside an elevator
  • Smell of gas
  • Active water leak
  • No heat/air conditioning during times of extreme temperatures
  • Broken window or door that would prohibit the unit from being secured
  • If the toilet is not working in a unit/suite/apartment that only has one bathroom
  • Smoke detector beeping for no reason


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