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Locked-Out Policy

If you are locked out of your room, go to the service desk for assistance. Desk Services will issue you a passkey to your room. Be prepared to verify your identification. For 24/7 assistance, go to Village A (CASNR desk) or call 405-744-3038. 


Locked-Out Fees

  • 1st and 2nd locked outs: no charge plus passkey fees
  • 3rd and 4th times: $35 plus passkey fees
  • 5th time and so forth: $50 plus passkey fees


Passkey Fees

  • There is no charge for the first hour you have a passkey. After one hour, there is a $15 charge.
  • If you keep a passkey for more than 24 hours, there is a charge to replace all locks to the room/suite/apartment
  • If you need a passkey longer than one hour due to extenuating circumstances, contact the desk manager for approval. 
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