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Locked Out Policy

If you are locked out of your room, go to the service desk for assistance. Desk staff will issue you a passkey to your room. Be prepared to verify your identification. For 24/7 assistance, go to Village A (CASNR desk) or call 405-744-3038. 


Locked Out Fees:

  • Don’t worry! The first two times you are locked out are on us.
  • 3rd and 4th times you are locked out are $35 each.
  • 5th time and so forth you are locked out are $50 each.
  • There is no charge for the first hour you have a passkey. After one hour, there is a $15 charge.
  • If you keep a passkey for more than 24 hours, there is a charge to replace all locks to the room/suite/apartment
  • If you need a passkey longer than one hour due to extenuating circumstances, contact the desk manager for approval. 
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