If you are locked out of your room, you must go to the Service Desk for assistance. The staff at the desk will issue you a key to your room. You must be prepared to verify your identification. If you reside in a building without a 24 hour service desk (Kamm, Peterson-Friend, or Stout), please contact the main desk number to reach the on duty student staff to provide assistance with lockout keys.
- There is no charge for the first hour. After one hour, there is a $15 charge.
- After 24 hours a lock core change will occur, and there is a charge to replace all locks to the room/suite/apartment.
- $25 will be charged after the third time a lockout occurs, and for all lockouts thereafter.
If you need your lockout key longer than 1 hour due to extenuating circumstances, please contact the Assistant Residential Community Educator/Residential Community Educator of your building for approval.